Returns Policy

At British Bed Store, we are committed to providing high quality products and excellent customer service. If you wish to return an eligible item, please review the following terms.

To be eligible for a return, the product must be unused and in its original packaging.

Once the returned item has been received and inspected, we will issue a refund for the sale price of the item, less a 40% restocking charge. This charge covers the minimum cost of materials and manufacturing, as all of our beds are made to order and cannot be resold as new once production has commenced.

Please note that bespoke, custom made, and specially tailored items are non returnable and non refundable.

For hygiene reasons, we cannot accept returns of mattresses that have been removed from their original sealed packaging.

If you receive a damaged or defective item, please notify us as soon as possible. We recommend inspecting your order before signing the delivery note. Only sign if you are satisfied that the goods have arrived in good condition. If you notice any visible damage, please record it on the delivery note before signing.

In the unlikely event that an item is damaged or defective, simply contact our customer service team with details and, where possible, photographs of the issue. We will work to resolve the matter quickly and with as little inconvenience to you as possible.

To start a return or if you have any questions, please contact us:

Email: britishbedstore@gmail.com

Telephone: 01924 459292