Welcome to the FAQs page of the British Bed Store!
We understand that purchasing a bed can be a big decision and you may have questions about our products and services. That's why we've compiled a list of some of the most commonly asked questions to help you make an informed decision. If you can't find the answer to your question here, please feel free to contact our customer service team and we will be happy to assist you.
We accept most major credit and debit cards, including Visa, Mastercard, and American Express.
Once your order has been processed, delivery times will vary depending on your location. Standard shipping within the UK usually takes between 7-14 business days.
Yes, Certain Items will have free delivery as standard, see the item descriptions and also at the checkout page for confirmation
Yes, once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your order.
If you receive a damaged or defective item, please contact us within 14 days of receiving your order. We will work with you to resolve the issue as quickly as possible.
As some items are made to order it may not be possible to cancel your order, However, you can contact us and a representative will be able to help.
Our beds are made from a variety of materials, including solid wood, metal, and upholstered fabrics. Please see the product descriptions for specific details on the materials used for each bed.
Our beds are designed to be a standard height, but some models may allow for minor adjustments. Please contact us for more information if you have specific height requirements for your bed.
No, we do not currently offer installation services for our beds. However, our beds are designed to be easy to assemble with detailed instructions and all necessary hardware included.
Yes, we are happy to take orders over the phone. Please call our customer service team to place your order.